MIA: Auchentoshan Three Wood
Stay with me here. If you live in Ontario, frequent the LCBO, drink scotch and enjoy Auchentoshan, you just might have noticed that the LCBO is no longer stocking the Three Wood.
Being one of my all-time favourite scotches, this was of concern to me. Big concern. Okay, here's the truth: I cried myself to sleep after punching my pillow into oblivion (an hours-long task). But really, very much really, I'm thankful Dan brought this to my attention.
Want to know what's going on? I certainly did. So in my despair I emailed the folks at the LCBO to ask why they were being so cruel:
Customer By Web Form (Mr. Martini) 04/26/2013 07:11 PM
I have noticed you are no longer carrying Auchentoshan Three Wood. I'm quite upset, in an adult sort of way, and no I'm not even kidding. Can you tell me the reason(s) you've stopped, and if you'll stock it again in the future? Thank you v. much.
I have since learned that "v. much" is a rather British thing to do. Unaware, that is how I sent my message to the non-British LCBO, my actual state of being much more bleak than my letter. When the response came my heart utterly sank when I read, "currently unavailable," but SPOILER ALERT! It gets better.
Response Via Email (Dorothy) 04/30/2013 08:55 AM
Hello Mr. Martini,
Thank you for contacting helloLCBO about Auchentoshan Three Wood. This product was last released through our Vintages program in November 2011. The Three Wood is currently unavailable in our stores as it is being moved into our Whisky Shop program. We are planning to repurchase this product and to make it available in stores starting mid-October 2013. You may wish to contact us again in early fall for further updates.
Best Regards,
Dorothy
helloLCBO
The reply was a REAL letter! I was not addressed as "Dear Customer." And it did not insult me with typical form letter disdainfulness! This was all REAL! Dorothy, wherever you are, you're the best. Thank you for a satisfying reply. I am looking forward to October even more than usual now.
Labels: auchentoshan, customer service, LCBO, Three Wood