Originally intended to document my experience of DeLorean ownership, focus is often radical and strange, boring and obtuse.

Thursday, April 05, 2007

PC Bowl Splittage

Unwanted cracks: lunch bowls, fault lines and plumbers.

Tired of a month's worth of plastic retardation, I decided to do something about it. I dusted off my letter-writing skills and, in the guise of a question, complained to President's Choice. My carefully-worded note was sneakily implanted with a genuine concern, and after waiting a solid 2 weeks, I finally received a reply to this:

Dear PC,
Is there a problem with the plastic bowls that the Beef Chili comes in? In the past month I've had 4 bowls split apart in the microwave. It doesn't matter if I lift one corner of the film or 3. The steam warps the plastic and splits the bowl apart, making it extremely difficult to pick up or carry. On one particular bowl, the crack went down so low that the chili was spilling out of it. Is the bowl design flawed? Or is there something I should be doing to avoid this? Thanks for your time, Martini


Their reply was corporate-standard, inconcise stupidity, and did not answer either of the three questions I posed. I can understand their desire not to admit to anything, as it might spawn some kind of class-action lawsuit. I was shocked to see how they attempted to buy me, because what they offered me was not a typical coupon for purchase replacement.
------------------

Dear Mr Martini,

Thank you for contacting us about our PC Chilli Bowl container. It was kind of you to take the time to email and we apologize for any inconvenience this may have caused.

Your comments regarding the product have been forwarded to our Quality Assurance Department for their review. This is very important to us as we want to provide you with products of the highest standard.

Mr Martini, your feedback is very valuable. Could you please return to the original store of purchase with the product packaging and purchase receipt for an exchange or refund to be provided. In the event that you no longer have your receipt, please return the product packaging - as proof of purchase - to the store, quoting file number 713613 for a replacement by something else "of the same value" . The sample will be forwarded to the Head Office for further follow-up. Be assured that we are dedicated to upholding your trust in President's Choice and No Name products

Regards,
Customer Relations
President's Choice



So that is precisely what I'm going to do. I'm going to bring my grocery store a dirty, crusty, bacteria-infested plastic bowl with a giant crack in it. It's going to be awesome.

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9 Comments:

Blogger Ms. Creek said...

have suz behind the counter with the camera and get a snapshot of their face! lmao! PLEASE???!!!

6:25:00 PM

 
Blogger mmat said...

i agree. the return of this product must be documented for our humour.

10:04:00 PM

 
Blogger Ms. Creek said...

have a hoppy easter!

9:45:00 AM

 
Blogger Rainypete said...

This should be entertaining. With your luck you'll get some burned out and emotionless clerk who simply gives you your exchange and wishes you a good day.

For our sake and your I hope not, but still....

10:20:00 PM

 
Blogger Martini said...

I shall endeavour to provide you with the requested hilarity, however, DMC&ME makes no promises.

10:50:00 AM

 
Blogger patti_cake said...

Yeah what Ms. Creek said cos' I SO want to see that! I've been having a problem with Thai Noodles, they keep over-running the bowl even when I fill well BELOW the fill line. Stupid assed Quality Control - my foot!

12:25:00 PM

 
Blogger honkeie2 said...

You know I have never bitched about microwaved food containers. This might be a whole new world of bitching for me....hmmmmm. I wonder what else I can find in the store that is flawed.....I must start loking!

12:28:00 PM

 
Blogger kate said...

lol... I think you should shoot higher next time and ask for a dozen replacements for the ones you didnt save. Then you can go to several other mfgrs and do the same thing... How to Eat For Free. Blogspot.com... just kidding.

Oh and btw you probably shouldnt microwave in the plastic anyway...

http://www.usatoday.com/news/health/2005-04-14-leaching-chemical_x.htm


Gosh way TMI for a first visit ik sorry! I am in a chatty mood! lmao

6:36:00 PM

 
Blogger Martini said...

I know - the plastic/microwave thing scares me, but it's better than spending $500 on lunch at the greedy cafeteria who buys their frozen food at the grocery store then passes it off as their own cooking. I've seen all the boxes being thrown out.

Anyway, love your idea of the website idea!

5:38:00 PM

 

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