PC Bowl Splittage
Tired of a month's worth of plastic retardation, I decided to do something about it. I dusted off my letter-writing skills and, in the guise of a question, complained to President's Choice. My carefully-worded note was sneakily implanted with a genuine concern, and after waiting a solid 2 weeks, I finally received a reply to this:
Is there a problem with the plastic bowls that the Beef Chili comes in? In the past month I've had 4 bowls split apart in the microwave. It doesn't matter if I lift one corner of the film or 3. The steam warps the plastic and splits the bowl apart, making it extremely difficult to pick up or carry. On one particular bowl, the crack went down so low that the chili was spilling out of it. Is the bowl design flawed? Or is there something I should be doing to avoid this? Thanks for your time, Martini
Their reply was corporate-standard, inconcise stupidity, and did not answer either of the three questions I posed. I can understand their desire not to admit to anything, as it might spawn some kind of class-action lawsuit. I was shocked to see how they attempted to buy me, because what they offered me was not a typical coupon for purchase replacement.
Dear Mr Martini,
Thank you for contacting us about our PC Chilli Bowl container. It was kind of you to take the time to email and we apologize for any inconvenience this may have caused.
Your comments regarding the product have been forwarded to our Quality Assurance Department for their review. This is very important to us as we want to provide you with products of the highest standard.
Mr Martini, your feedback is very valuable. Could you please return to the original store of purchase with the product packaging and purchase receipt for an exchange or refund to be provided. In the event that you no longer have your receipt, please return the product packaging - as proof of purchase - to the store, quoting file number 713613 for a replacement by something else "of the same value" . The sample will be forwarded to the Head Office for further follow-up. Be assured that we are dedicated to upholding your trust in President's Choice and No Name products
So that is precisely what I'm going to do. I'm going to bring my grocery store a dirty, crusty, bacteria-infested plastic bowl with a giant crack in it. It's going to be awesome.