Don't Bet On Decolav
Let's play a game. C'mon, it'll be fun. Okay, here we go. Guess who won't be buying anything from what company ever again. Give up?
It's me. And Decolav.
Suz and I decided that when we finish our bathroom in our basement, it will be both very nice and very modern. With that in mind we bought a very nice and modern vanity with a vessel sink and black granite top.
I began assembling the vanity so that I could determine precisely where it would fit in the bathroom, and exactly how much clearance the door had swinging past it. These are important things that needed to be addressed before I finished the framing. Plus... ah, who am I kidding? I just like to sit 'n look at stuff.
Anyhoo, while the putting together of the vanity was taking place I ran into what I like to call a problem. This came as a surprise as I wasn't expecting anything to go awry thanks to Decolav's corporately-thunk-up-and-agreed-upon mission statement which includes the phrase "consistently offering high quality products", AND their three fundamental principals, of which the first is "to deliver the highest-quality product at unprecedented prices."
But Decolav's principals and mission statement don't match their behaviour. A piece of furniture of the highest quality would not split and bulge when the consumer tightened the machined screw into the predrilled hole only three-quarters of the way, leaving the side panel both loose and... well... split.
See where I'm going with this?
And a company that abided by its mission statement to consistently offer high quality products would certainly ensure that all four predrilled side panel holes lined up with more than just three of the predrilled base holes. Wouldn't they?
I decided to write to the Decolav company, explaining my problem and my frustration in the little box right beside the must-be-high-on-shrooms-because-nobody-in-the-world-is-that-happy-picture of the President and CEO, Robert Mayer.
I'll let you know if they live up to the 2nd of their fundamental principals, and "establish and maintain unparalleled customer service." You know where my money's riding.