Originally intended to document my experience of DeLorean ownership, focus is often radical and strange, boring and obtuse.

Tuesday, May 20, 2008

Don't Bet On Decolav

I decided to paint the walls a calming ocean blue. Then the word DRYWALL drifted through my head.Let's play a game. C'mon, it'll be fun. Okay, here we go. Guess who won't be buying anything from what company ever again. Give up?

It's me. And Decolav.

Suz and I decided that when we finish our bathroom in our basement, it will be both very nice and very modern. With that in mind we bought a very nice and modern vanity with a vessel sink and black granite top.

I began assembling the vanity so that I could determine precisely where it would fit in the bathroom, and exactly how much clearance the door had swinging past it. These are important things that needed to be addressed before I finished the framing. Plus... ah, who am I kidding? I just like to sit 'n look at stuff.

Anyhoo, while the putting together of the vanity was taking place I ran into what I like to call a problem. This came as a surprise as I wasn't expecting anything to go awry thanks to Decolav's corporately-thunk-up-and-agreed-upon mission statement which includes the phrase "consistently offering high quality products", AND their three fundamental principals, of which the first is "to deliver the highest-quality product at unprecedented prices."

But Decolav's principals and mission statement don't match their behaviour. A piece of furniture of the highest quality would not split and bulge when the consumer tightened the machined screw into the predrilled hole only three-quarters of the way, leaving the side panel both loose and... well... split.

See where I'm going with this?

And a company that abided by its mission statement to consistently offer high quality products would certainly ensure that all four predrilled side panel holes lined up with more than just three of the predrilled base holes. Wouldn't they?

I decided to write to the Decolav company, explaining my problem and my frustration in the little box right beside the must-be-high-on-shrooms-because-nobody-in-the-world-is-that-happy-picture of the President and CEO, Robert Mayer.

I'll let you know if they live up to the 2nd of their fundamental principals, and "establish and maintain unparalleled customer service." You know where my money's riding.

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7 Comments:

Blogger Ms. Creek said...

is it just me or does it seem you have issues with lots of different commerces...from over-ringing at the grocery store now to this!

you go get 'em tiger!

8:23:00 AM

 
Blogger Velvet Ginger (Rubye Jean) said...

Yes...let us know what kind of response you get. Looks like alot of money & work there, they should live up to what they advertise!

10:18:00 AM

 
Blogger Monogram Queen said...

Don't back down - inferior products are NO BUENO.

11:21:00 AM

 
Blogger Bella said...

That just pisses me off.

8:25:00 PM

 
Blogger The T-Dude said...

Give'em hell! I hate that kind of stuff. There is nothing worse than going to the trouble of buying something, getting it home, only to find that it's a piece of sh%t.

9:57:00 AM

 
Blogger Michael Manning said...

Monogram Queen and I are on the same page! BTW: I enjoyed your mention of taking the DeLorean out for a spin. I only wish I could have been along for the ride to experience this fascinating vehicle!!!

May I suggest that you shop around consignment shops? I was sent to a similar store and it was garbage. Try my suggestion!!!

3:37:00 PM

 
Blogger Martini said...

Thanks for the advice Michael. I'm getting pretty fed up with the big box stores.

12:07:00 AM

 

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