A Reply Re: Daytime Run Lights

Local stores carry only one Hamsar product, a universal Daytime Running Light kit that works with almost every car except Subaru, Mitsubishi and Geo. I bought it for our Honda Insight, but it didn't work.

I wrote them a letter:

From: Martini [mailto:bttflf@hotmail.com]
Sent: Thursday, 13 July, 2006 11:28 AM
To: sales@hamsar.com
Subject: Inquiry/Feedback/UserID Request Form

Hello. I'm having a problem with my D.R.L. kit professionally installed on my 2006 Honda Insight. It is installed absolutely 100% correctly, however, the driver's side D.R.L. is twice ad bright as the passenger side. In addition, when I turn the headlights on, nothing happens. The passenger light remains dim, while the driver's light stays bright. The high-beams function properly. The kit stated it did not work on Mitsubishi, Geo, or Subaru cars but otherwise worked with every other car. Was 'Honda' accidentally left off that list? Can you explain why the lights aren't working properly?
Thanks for your time,
Martini
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A couple of weeks ago I received a reply from Hamsar regarding the universal Daytime Running Light kit. I was a little surprised:

Hello Martini:

Thank you for your inquiry. Probably your car has the wrong DRL installed. Unfortunately they are not universal and they can vary from one model to the other and from year to year. In order to advise you the compatible DRL for the 2006 Honda Insight, we will require a wiring diagram showing the head lamps back to the dashboard. I can then forward this to one of our engineers for review.

Please send the diagram to my email address or fax to my attention at
905 332-9020.

Thanks again for your interest in Hamsar,

Marcela Uribe
Bilingual Customer Service
Hamsar Diversco
Tel 1800-567-5483
Fax 905-332-9020
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Okay, WHAT? A Daytime Running Light kit that works with every single car ever made except Geo, Subaru and Mitsubishi is NOT universal?

Let me get this straight. My kit is the ONLY kit sold in stores, and therefore is fully expected to work on any car, and yet it is NOT universal? If there is only one kit to buy, how can it be the wrong one? And why do I not have a choice of which kit to buy when I go to the auto parts store? If different kits work with different cars, why am I not able to purchase any of those kits?

Ms. Uribe, your company sucks. Learn some marketing skills. Geez. I'd cast a curse on you if I could, but it looks like I don't need to. Your company already doesn't know what it's doing and will likely fail without my curse.

Good luck.