Originally intended to document my experience of DeLorean ownership, focus is often radical and strange, boring and obtuse.

Monday, October 01, 2007

An Alarming Waiver

Developed by the military, this alarm can kill.

For our fifth anniversary, Suz and I travelled to Erie, PA and paid a visit to Splash Lagoon, a super-cool indoor water park similar to, but way tons more crowdeder than, the one we stayed in last year.

We stayed in one of the connecting hotels, a Residence Inn Marriott. Our room was neat. It had a fully equipped kitchen, a fireplace, and a separate bedroom.

But when we signed in, we had to sign an unusual waiver. It stated that if we made too much noise we would be evicted from the hotel with no refund.

At 2:15 a.m. on the 2nd night, the noise rule was broken. Broken by the fire alarm. But it was no ordinary alarm. I am quite sure it caused hearing damage to everyone in a ten mile radius. And if that wasn’t enough, there was an ocular offense as well. Optical grenades were lobbed at my eyes via the high-intensity strobe light attached to the alarm.

When I peeked into the hall, I was alone. Nobody else opened their doors. The alarm fell silent and as my heart settled down, I did my best to fall back asleep.

At 3:00 a.m. I had a nightmare about the alarm, and woke up in a panic. Everything was quiet. I fell back asleep.

But things were different at 6:55 a.m. Barely recovered from the first alarm, the piercing sound again drove us from our crotchety slumber. The girl at the check-in counter was amazingly unhelpful stating simply, "there’s nothing we can do about it."

I phoned and asked for the manager, and was put through to her voicemail. I told her we were having a rotten time on our anniversary because of their alarm, and that if we were required to sign a no-noise waiver, then we expected the hotel to abide by the exact same rules.

So what happens when the hotel doesn’t abide by their own rules? I'll tell you. You get a supervisor as well as a manager apologizing to you, you get an explanation of what happened with the malfunctioning alarm, a useless verbal guarantee that the alarms will not go off if you stay there again, and a discount on your room rate the next time you decide to stay there.

I’m still waiting for that letter in the mail.

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Blogger patti_cake said...

Uh in light of that stupid waiver they should have COMPED your stay. Completely. Follow it up. Do not go quietly into the night,my good man!

3:05:00 PM

Blogger ZoeyBella said...

I can't stand it when things like that happen. As of late, it seems everything sets me off, so I can imagine how you must have felt.

3:50:00 PM

Blogger Martini said...

we'll see how big the discount is. I already agreed to it because we're heading back that way in May. If it sucks, I'll email the general manager, as I have her email address.

5:33:00 PM

Blogger Katie said...

I would have asked for the discount to be applied now rather than a future visit. Because, I'm not so sure a future visit would happen.

10:31:00 PM

Blogger Ms. Creek said...

i think i would have preferred the discount on THAT stay since it was the one that was ruined!

9:29:00 AM

Blogger Martini said...

I agree. I guess I am not very good at dealing with these things.

If the discount is rotten, I will email the general manager and tell her to expect a truthful, rotten review on Tripcentral.

2:32:00 PM

Blogger honkeie2 said...

I dont like bitching about service but if I had been there I would have been at the desk at 0300 drunk and angry. I would have gotten a refund plus some muahahahahaahahah

9:47:00 AM


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