Chuck Norris Works For Sony
Two weeks before Christmas I ran into some trouble with my new 7.1 Sony receiver. I brought it back to the store, which sent it to a Sony repair facility, or possibly Chuck Norris's house.
"So, when do you think I'll see it again? A month? Six weeks?" I asked. The employee replied, "At this time of year, there's no way to tell. Chuck Norris is really busy."
I prepared for the worst, and thought I'd hear from them in the spring. But to my surprise, I received a phone call on December 22, only 9 days after I dropped off the unit.
Christmas is the busiest time of year for any business, including delivery and courier services. Am I supposed to believe they sent my receiver to Sony's Toronto repair facility where Sony tech dudes, high on the spirit of the season, opened it up, found the problem, had parts in stock, repaired it, then repacked it, and sent it back to the store where I bought it?
Well, yes, that's precisely what you would expect. But IN NINE DAYS?
My instincts are telling me something is wrong here. Everyone knows this is the worst time of year to ship something, right? Everyone knows it takes extra long for packages to be delivered, right? Everyone knows Sony has THE worst customer service, right?
Here's what I would expect in 9 days: for the package to have arrived at the repair facility. That's it.
Due to past experiences with Sony customer service, I don't expect much. In fact, when I opened the box last night, I was certain it would have a plethora of headbutt and roundhouse kick-related dents.
Anyway, tonight I'll hook it up and see if Chuck fixed it. Everybody knows a roundhouse kick fixes everything, right?
Happy New Year! See you in 2006!